Home Care Packages

You may be eligible for a home care package if you are an older person who needs coordinated services to help you to stay in your home.

To find out if you are eligible for a home care package or any other home services, call My Aged Care on 1800 200 422. The My Aged Care contact centre will ask you a series of questions to determine if you need an assessment by an Aged Care Assessment Service (ACAS).

During the assessment the ACAS will determine if you are eligible and which package level best meets your care needs. There are four levels:

• Level 1 – basic care needs
• Level 2 – low-level care needs
• Level 3 – intermediate care needs
• Level 4 – high-level care needs
  
  

You will be prioritised for care based on your assessed need. Each level provides a different subsidy amount. This amount is paid to your selected approved home care provider. The subsidy contributes to the total cost of your services and care delivery.

If you are assessed as eligible you will:

–  receive a letter of approval from My Aged Care that sets out the level of home care package you are approved to receive

• be placed in a national priority queue and will be contacted when a suitable package becomes available for you.

There may be a waiting period between the time you are approved for care and the time you are assigned a home care package. The time you wait is based on your needs and circumstances as well as the time you have spent waiting for care.

If you don’t receive an approval letter explaining your assessment outcome, call My Aged Care on 1800 200 422 and request a copy.