At Cultura, we believe that growing older shouldn’t mean giving up your independence. Our Support at Home services provide personalised, flexible assistance so you can continue living safely and comfortably in your own home while staying connected to your community, culture, and loved ones. Whether you need support with daily activities, personal care, transport, respite, home safety, or clinical services, our team ensures your care is tailored to your needs and delivered with warmth and cultural understanding.
Support at Home: The New National Home Care System
Australia’s home care system changed on 1 November 2025, introducing the Support at Home program. This reform replaces the previous Home Care Packages (HCP) program and brings a simpler, more responsive model with:
- Ten funding classifications instead of four package levels
- Quarterly budgets
- Separate funding for assistive technology and home modifications
- Clearer service categories with fairer contributions
- More flexible support planning
- Reduced administrative burden for clients
Cultura is fully operating under this new framework and is here to guide you through each step.
How to Access Support at Home
If you need help to stay independent at home, start by contacting My Aged Care (1800 200 422). They will arrange a screening and, if required, an assessment under the Support at Home model.
After your assessment, you will be assigned to one of ten funding classifications. This determines your budget and the types of services you are eligible to receive. Funding is provided quarterly, and you can work with Cultura to plan meaningful supports that meet your goals.
Service Contribution Structure
Under Support at Home, the type of service determines the client contribution:
- Clinical care (nursing, allied health): fully government-funded
- Independence support (personal care, transport, respite): moderate income-based contribution
- Everyday living services (cleaning, gardening, home maintenance): higher contribution
- Assistive technology & home modifications: funded separately
Our team will explain your contribution schedule so you know exactly what to expect.
If You Were Previously in the Home Care Packages Program
Many older people still receiving services before the transition have now moved into Support at Home. If you were receiving, approved for, or waiting for home care before the change:
- Your funding has been protected and continues at an equivalent level.
- Your unspent funds before 1 November 2025 have carried over.
- Your existing income-tested arrangements continue for as long as they apply.
- You do not need to reapply—your services have moved across seamlessly.
If your needs change, you can request a reassessment and move into the new 10-level classification framework.
What These Changes Mean for You
Whether you are new to aged care or transitioning from the previous program, Support at Home is designed to give you:
- Greater control over your care
- More tailored services
- Faster adjustment of supports as your needs evolve
- Clearer funding arrangements
- Less administrative complexity
Cultura works alongside you to ensure your home services remain reliable, culturally respectful, and focused on your wellbeing.
Cultura’s Commitment to You
Navigating aged care can feel overwhelming, especially during major system change. Cultura is here to make the process simple and stress-free. We provide:
- Personalised care planning
- Guidance through assessments and funding
- Culturally sensitive, community-centred support
- Clear explanations of budgets, fees, and services
- Ongoing monitoring to ensure your care continues to meet your needs
We are committed to delivering high-quality, responsive support—now and into the future.
Get in touch
To find out how Cultura can support you under the new Support at Home program, contact us Monday to Friday, 9am–5pm on (03) 4210 0000.
If you leave a voicemail, we will return your call the same day. You can also reach us via the online Get in Touch form if email is easier.
