Weekend Residential Services Administrator

Cultura is the new organisation resulting from the merger of Geelong Ethnic Communities Council (trading as Diversitat) and Multicultural Aged Care Services Geelong (MACS).

Our Purpose: Provide innovative services to support, care for and celebrate culturally diverse individuals through their life journey

Our Vision: Empowering diverse individuals and communities to reach their full potential

Our Values: Inclusion Integrity Sustainability Kindness

MACS and Diversitat have been serving the Geelong community for more than 40 years with a focus on our multicultural communities. As the new entity, Cultura operates across various sites delivering a range of services including residential aged care, home care and aged support services, settlement, training and education, financial counselling and disability support. We also operate a range of social enterprises including The Pulse community radio and various community events including the popular Pako Festa.

Cultura also offers an extremely generous salary packaging benefit, giving staff the opportunity to salary package up to $18,550 per annum of their pre-tax yearly income.

The Role:

The Weekend Residential Services Administrator will act as the ‘face’ of the residential aged care facility attending to reception duties including, but not limited to administration, resident care, on-call assistance, and will act as a float to other departments (Customer Service, Personal Care, Food Services and House Keeping) in need of assistance.

This position will be contracted on a casual basis.

About You:

  • Management of Cultura residential front of house. This includes management of sign in processes when required;
  • Manage telephone switchboard by answering the phone in a polite and welcoming voice.  Switchboard management ensures that incoming telephone calls are answered promptly as well as re-directing, transferring calls and taking messages;
  • Collate, distribute and record incoming and outgoing mail if needed;
  • Perform cash handling when required;
  • Assist with management of data, resident -photographs/ Medicare/ pension card details, reports and information required from the Cultura resident care system;
  • Provide general administrative support for midweek staff that require assistance;
  • Maintain register for admissions and discharges- via register book;
  • Act as the identified on-call contact for Cultura staff to use as a weekend support mechanism for staff working on-site, and those working externally, with participants in other programs;
  • Follow up from call received with the relevant department so as to ensure corrective action is taken as requested;
  • Making notes in the correct system as required by the resident or service participant’s client management system;
  • Provide assistance, when required, to residential departments as a way to assist with increasing care minutes through such task as delivering meals, interacting with residents, providing emotional care, assist with care planning (if RNs);
  • Basic resident care duties;
  • Emergency support assistance for infection control;
  • Certificate III Individual Support or Aged Care (or Equivalent) OR BA Nursing (RN).

Applications should include a current resume. To apply, send your application to [email protected] with ‘Weekend Residential Services Administrator’ as the subject line.

Employment is subject to the satisfactory completion of a Police Record Check and NDIS Worker Screening Check. Cultura will pay for the costs associated with these Checks.

A minimum of 3 doses of the Covid vaccination are a mandatory requirement for this position.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

For more information or if you have any questions, please contact Erika Fernandes on 0456 807 702 [email protected]

Only shortlisted candidates will be contacted to arrange an interview.

Applications Close:

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ABN: 71 355 229 834

Multicultural Community Services Geelong Inc. trading as Cultura

Cultura acknowledges Aboriginal traditional owners of country throughout Victoria and pays respect to their cultures and elders past, present and emerging.

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