Current Vacancies

The Family Services Program (FSP) Senior Case Manager will work with children, young people and their families experiencing complex issues by implementing, monitoring and reviewing client outcomes against the agreed goals of each Family Action Plan. Client engagement with the FSP case manager is on a voluntary basis and clients will be determine intervention goals with the assistance of the FSP Senior Case Manager.

In addition to this the role involves responsibility for supervision of students on placement (in consultation with the Team Leader, Family Services) coaching and mentoring of other case management staff within the team as required and representing Cultura on relevant working groups and at practitioner focused forums within the sector.

This position will be contracted on a permanent part-time basis, working 22.5 – 30 hours per week, and will be based from the Northern Community Hub in Norlane.

About You:

• Engage with allocated FSP clients: conduct holistic needs assessment and develop comprehensive and achievable Family Action Plans;
• Provide case management to clients, implementing activities detailed in the Family Action Plans;
• Attend and represent Cultura on relevant working groups and forums;
• Keep timely and accurate client records including relevant data as per contract requirements;
• Provide expertise to other case managers, students and interpreters as required;
• Build and maintain good working relationships with key stakeholders and promote understanding and awareness of the needs of clients and the Settlement Services program;
• Deliver case management services to no less than 10 active clients (children, young people and their families);
• Implement, monitor and review client outcomes against Family Action Plans;
• Actively manage individual case load including engagement with new clients, review and exit existing clients;
• Liaise, consult and advocate with external services and other family members as appropriate;
• Tertiary qualification in Social Work (Bachelor of Social Work or Bachelor of Psychological Services), or similar field;
• Extensive experience in a Senior Case Manager position.