RTO Manager

Cultura is the new organisation resulting from the merger of Geelong Ethnic Communities Council (trading as Diversitat) and Multicultural Aged Care Services Geelong (MACS).

Our Purpose: Provide innovative services to support, care for and celebrate culturally diverse individuals through their life journey

Our Vision: Empowering diverse individuals and communities to reach their full potential

Our Values: Inclusion Integrity Sustainability Kindness

MACS and Diversitat have been serving the Geelong community for more than 40 years with a focus on our multicultural communities. As the new entity, Cultura operates across various sites delivering a range of services including residential aged care, home care and aged support services, settlement, training and education, financial counselling and disability support. We also operate a range of social enterprises including The Pulse community radio and various community events including the popular Pako Festa. 

The Role:

The RTO Manager provides operational leadership of the registered training organization (RTO) team to ensure that Cultura achieves its services and organisational objectives.

Working closely with the General Manager of Corporate Services, the RTO Manager is accountable for the development, implementation and evaluation of the RTO divisions’ performance against the strategic and operational goals.

The role will ensure a focus on compliant and high-quality service delivery and product offering to our clients, so that Cultura consistently meets expectations and improves community outcomes. As a leader this position must always model behaviour aligned to the Cultura values of Inclusion, Integrity, Sustainability, and Kindness.

This role provides operational thought-leadership on the relevant professional discipline and content areas that are intrinsic to the position. As a subject matter expert on training and education, it assists to inform and guide the policy, frameworks and operational decisions of Cultura for the functions covered within the position.

This position is contracted on a permanent full-time basis.

About You:

  • Direct supervision of the RTO team including administration, compliance and trainer roles;
  • Mentoring and management of team such as development plans, task management and team culture maximizing its strengths;
  • Accountable for accurate and timely management and review of reporting in accordance with best practice, along with regulatory and contractual requirements;
  • Ensure a positive workplace culture through the effective and supportive supervision of direct and indirect reports;
  • Implement and monitor quality and compliance across service delivery and support operations;
  • Ensure all qualifications and programs adhere to training package rules, funding body contracts and registered training organisational standards;
  • Review and improve business processes to ensure continuous improvement across all training product offerings and operational support activities;
  • Ensure high quality service delivery in customer service, responsiveness and resolution of student enquiries, needs and/or complaints;
  • Identify and mitigate areas of compliance vulnerability and risk;
  • Lead and assist project management and strategic objectives by providing innovative and sustainable initiatives through the use of industry best practice;
  • Develop and implement strong policies and procedures across RTO activities with compliance to legal and compliance regulations as required;
  • Demonstrated relevant leadership experience in an RTO or a relatable educational environment;
  • Certificate IV in Training and Assessment or higher.

Applications should include a cover letter that outlines why you believe you would be great for the position and a current resume. To apply, send your application to [email protected] with ‘RTO Manager’ as the subject line.

Employment is subject to the satisfactory completion of a Police Record Check, NDIS Worker Screening Check, Victorian Employee Working with Children’s Check, Work Rights Check, Medical Check and providing evidence of sufficient COVID 19 vaccinations. Cultura will pay for the costs associated with Police Record Check, NDIS Worker Screening Check, Victorian Employee Working with Children’s Check and Medical Check.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

For more information or if you have any questions, please contact Sarah Felsovary on 0466 058 144 or [email protected].

Only shortlisted candidates will be contacted to arrange an interview.

Applications Close:
January 29, 2023

Other Vacant Positions

AN-ACC Assistant (Registered Nurse)

Policy Officer

Personal Carer

RTO Manager

Team Leader, Financial Inclusion Program

Trainer and Assessor

ABN: 71 355 229 834

Multicultural Community Services Geelong Inc. trading as Cultura

Cultura acknowledges Aboriginal traditional owners of country throughout Victoria and pays respect to their cultures and elders past, present and emerging.

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