Client Engagement Coordinator

Cultura is the new organisation resulting from the merger of Geelong Ethnic Communities Council (trading as Diversitat) and Multicultural Aged Care Services Geelong (MACS).

Our Purpose: Provide innovative services to support, care for and celebrate culturally diverse individuals through their life journey

Our Vision: Empowering diverse individuals and communities to reach their full potential

Our Values: Inclusion Integrity Sustainability Kindness

MACS and Diversitat have been serving the Geelong community for more than 40 years with a focus on our multicultural communities. As the new entity, Cultura operates across various sites delivering a range of services including residential aged care, home care and aged support services, settlement, training and education, financial counselling and disability support. We also operate a range of social enterprises including The Pulse community radio and various community events including the popular Pako Festa.

The Role:

The Client Engagement Coordinator is responsible for helping older people gain access to home care services that enable them to live their best lives in their homes for as long as possible.

In addition to promoting Cultura’s Home Services that we offer, the Client Engagement Coordinator helps potential clients and their families navigate the My Aged Care (MAC) process if required.

Working autonomously in a team environment, the Client Engagement Coordinator will be responsible for managing client enquiries and referrals to assisting Care Managers to onboard the client.

About You:

  • Minimum Certificate III in Aged Care/Community Services or equivalent;
  • Previous experience in home care/community/aged care;
  • Excellent Customer Service skills;
  • A high level of verbal and written communication skills;
  • Demonstrated customer service skills and the ability to lead the Home Services team in best practice;
  • Intermediate computer skills;
  • Time management and prioritisation skills;
  • High level of attention to detail and problem-solving skills required;
  • Ability to work in collaboration with internal and external stakeholders.
Requirements:

Applications should include a cover letter that outlines why you believe you would be great for the position and a current resume. To apply, send your application to [email protected] with ‘Client Engagement Coordinator’ as the subject line.

Employment is subject to the satisfactory completion of a Police Record Check, NDIS Worker Screening Check, Victorian Employee Working with Children’s Check, Work Rights Check, Medical Check and providing evidence of sufficient COVID 19 vaccinations. Cultura will pay for the costs associated with Police Record Check, NDIS Worker Screening Check, Victorian Employee Working with Children’s Check and Medical Check.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

For more information or if you have any questions, please contact Claire Slocombe on 03 4210 0000 or [email protected].  

Only shortlisted candidates will be contacted to arrange an interview.

Applications Close:
October 9, 2022

Other Vacant Positions

Accountant

Client Engagement Coordinator

Rostering Coordinator (2 x positions)

Activity Worker

Finance Manager

Trainer and Assessor

ABN: 71 355 229 834

Multicultural Community Services Geelong Inc. trading as Cultura

Cultura acknowledges Aboriginal traditional owners of country throughout Victoria and pays respect to their cultures and elders past, present and emerging.

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